Delusion or Distortion? (Validating benefits)

Interesting story on Lateline Business last night with a piece on BrisConnections, the tollway operator now moving into voluntary administration. The story makes a strong case for the need to validate business cases. Over confidence, confirmation bias, anchoring – just to name a few cognitive biases, seem to have been present in the BrisConnections situation. Validating benefits before committing resource and on a continual basis is key to successful business results.

Posted in Australia, BI News, Government, Industry, Private Sector

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